The Ticket Sales Office will contribute towards this vision by:

Being a complete Customer Service Support Centre, able to answer all customer queries or direct them to the appropriate department.

To provide an enjoyable customer experience and surpass expectations.

Ticketing

The Ticket Sales Office is open for business:

9am- 5pm Monday to Friday
9am – 12pm Saturdays

Orders can be taken on the telephone between these hours. Please have your customer number ready before you commence your transaction.

In person in the Ticket Sales Office

Tickets purchased online will be processed the following working day.

Tickets will be posted out unless ID is required (you will be notified by email if this is the case) or if it is less than 72 hours before the fixture, these will then be placed in collections in the ticket sales office. If your order is for more than 10 tickets we would recommend you collect the tickets as on occasions large numbers of tickets have been lost in the post.

Any tickets placed in collections will be available from the Leeds Rugby Ticket Office. When collecting your tickets you will need to confirm the name the tickets were booked in and the booking address. Also if ID has been requested you will need to evidence this.

Any tickets placed in collections will be available from the Leeds Rugby Ticket Office. When collecting your tickets you will need to confirm the name the tickets were booked in and the booking address. Also if ID has been requested you will need to evidence this.

Tickets can be purchased by cash (please do not post), credit or debit card (excluding AMEX and visa electron), cheque (with card details on reverse) and with a Gift Vouchers.

Tickets cannot be reserved without payment.

**Please note there is a £1.50 booking fee to be added to all orders, this is only exempt when paying with cash or cheque in the ticket office.

Home Matches

Season Ticket Holders have access to all home eRFU Championship and B&I Cup group games in their designated area of the ground. All additional benefits are detailed on documentation received with the season ticket.

Season Ticket Holders have access to all home RFU Championship and B&I Cup group games in their designated area of the ground. All additional benefits are detailed on documentation received with the season ticket.

Concessions offered by Yorkshire Carnegie are for juniors (persons 15 years of age or under), Senior Citizens (persons 65 years of age or over), Students and Disabled customers. To receive a concession price, the customer must show appropriate proof (i.e. valid Student card or Blue Badge)

Headingley Carnegie Stadium offers several areas for Disabled supporters within the ground. There are spaces available in the South Stand, Carnegie Stand and Carnegie Terrace.

There is an allocation of disabled parking spaces and 20 wireless audio units available for each match. It is advisable to book 7 days prior to the match to avoid disappointment. Please contact Stephanie Wright on 0113 2033 271.

Car parking at Headingley Carnegie Stadium is very limited. Please contact the ticket office for further details.

An allocation of terracing is provided for away supporters. These are sent to the club 1 month before the fixture.

Yorkshire Carnegie does not charge away clubs a premium price; they are charged the same as home supporters.

Away Matches

In the event that you cannot make a fixture a match exchange can be arranged upon return of the tickets prior to match day. If this is not possible they must be sent with a letter to the manager, Sian Jones who will grant a match exchange at her discretion.

For any home match played at Headingley Carnegie Stadium, if the customer cannot attend the match at the new time they will be eligible for a match exchange upon return of the tickets (not applicable for Season Ticket Holders). For Cup Matches if the customer cannot attend the match at the new time they will be eligible for a refund or a match exchange upon return of the tickets prior to the match.

If any home match at Headingley Carnegie Stadium is called off after kick off the customer’s ticket will be valid for the re-arranged game. For Cup Matches if the game is called off after kick off no refunds or exchanges will be available.

Yorkshire Carnegie accepts no responsibility for lost or forgotten season tickets or match tickets.

Please address your feedback to Sian Jones (either by letter to the address below or email) All complaints will be dealt with or passed to the relevant person within a maximum of 48 hours.

All Feedback both positive and negative is greatly received; we welcome your opinions and suggestions.

Please address all mail to: Sian Jones, Head of Customer Experience, Headingley Carnegie Stadium, St Michaels Lane, Leeds, LS6 3BR or sian.jones@leedsrugby.com.